My Kindle Stuff

General Kindle FAQs

Feel free to ask any Kindle questions you may have, scroll down for the form. We’ll get back to you via email and the answer will be posted in our FAQ!

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Where can I find information about my Kindle?

You can find information for your Kindle on the Manage your Kindle page on Amazon's website
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What are the current software versions for the Kindle?

Kindle 1 = 1.2 (299870016)
Kindle 2 (US & Int'l) & Kindle DX = 2.3 (various flavors)
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What information is available on the Manage Your Kindle page

You can do the following on the Manage Your Kindle page:
Rename your Kindle
Register/Deregister your Kindle
Register/Deregister your iPhone/iTouch
Add authorized email addresses
Change 1-Click payment settings
Set your home country
Manage your Magazine and/or Blog subscriptions
View your Pre-Orders
Download or re-download your Kindle book purchases
Update and change your synchronization settings
View your Content Delivery Charges
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Where can I find Amazon How-To, User & Quick Start guides?

Access the User and Quick Start guides from:
Kindle User Documentation
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Where can I find Kindle Accessories?

Kindle 1 Accessories or here
Kindle 2 Accessories or here
Kindle DX Accessories or here
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What is Kindle for iPhone?

Kindle for iPhone is a free application that lets you read more than 240,000 Kindle books on your iPhone or iPod touch—no Kindle required. Amazon's new Whispersync functionality automatically synchronizes your last page read so you can easily switch between devices and pick up reading from where you last left off.
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How can I add Kindle books to a Wish List?

You can use Amazon's Universal Wish List button to add Kindle books to any wish list. You may want to setup a Kindle only books wish list up beforehand.
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Can I Pre-Order Kindle books?

If a book is listed in Kindle format prior to release, you can pre-order it and it will be downloaded as soon as available. Remember to keep your wireless on to receive the book.
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Can I return Kindle books?

Any content you purchase for Kindle from the Amazon Kindle store is eligible for return and refund if Amazon receives your request within 7 days of the date of purchase. Once a refund is issued, the item will be removed from Your Media Library and will no longer be readable on your Kindle. To request a refund and return, go to the Kindle Support page and click the Customer Service button in the Contact Us box in the right-hand column of the page. You will be able to reach Amazon via phone or e-mail.
After the 7 day window, Amazon has also accepted returns for malformed books. Contact Customer Service for either condition.
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How do I Archive books?

You can only archive books that you purchase from Amazon. Other books that you email or upload via USB to your Kindle cannot be archived. To archive, in your Home screen, navigate to the book you wish to remove from your Kindle and push the 5-way controller to the left. The name of the book dims and underneath it you will see "remove from device". Press in on the 5-way and the book will be deleted from your Kindle, and will be available for re-download when you select "Archived Items()" on your Kindle.
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Can I export and read my Notes and Clippings off my Kindle?

Yes. Your clippings file is named My Clippings.txt and is located in the documents folder of your Kindle. Copy the file onto your computer to read and edit. I suggest that if you plan on putting the file back onto your Kindle, restrict your editing to the text of the note only, not the clipping portion taken from your content.
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How do I copy a book from my computer to my Kindle?

This assumes you are using Windows XP, if you're using Vista, let me know.
Connect the Kindle to your PC
Turn the Kindle on and connect to your pc via the USB. A successful connection will update the Kindle screen with a USB icon and "Your Kindle is in USB mode...."
Your pc may popup a window that shows various file folders. The folder for Kindle BOOKS is the documents folder. If you do not get the popup window, don't worry, we'll get back to it.
Locate the Books on PC
In Windows Explorer, open the location on your pc where you downloaded the books.
Highlight your books and from the Edit menu select 'Copy to Folder'.
Copy to Kindle
In the Copy Items Window that pops up, use the scroll on the right to go to the top of the window. Click on the minus sign to the left of My Documents to collapse the tree. You should now see a list of drives on your pc. One will be labeled Kindle followed by a drive letter [Kindle (F:)]. Click the plus sign to the left of Kindle to expand it's tree. Click on documents, then click the Copy button
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Can I change the "Text to Speech" voice on my Kindle2?

Yes, you can change the voice AFTER you turn it on. To turn on TTS, open a book or other content, then press the Aa key or Shift+SYM to turn on TTS. When TTS starts, you can press the Aa key again to speed up or slow down, or change from male to female voice.
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How do I know when "Text to Speech" has been disabled on a book?

If a publisher has disabled TTS, it will be noted in the book details near the pricing information. The TTS option will not be available from any menu when reading a book.
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How can I change the contrast or background color on my Kindle 2?

Neither contrast or background color can be changed. You can change the font size using the Aa key or the lines per page from the same menue if you are having trouble reading the text, although if your screen washes out or fades, we advise you to immediately contact Amazon's Customer Service for a replacement unit.
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Can I download books from Fictionwise and read them on my Kindle?

You can only download and use books marked as multi-format. The Kindle will only read unencrypted MultiFormat eBooks from Fictionwise, so be sure to use the .mobi format. For other ebook resources see this page.
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How long does it take for the battery to charge the first time?

It takes about 2 to 3 hours to fully charge the 1st time.
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(Member Question)How do I delete archived items for kindle for ipod. I can delete them but then it shows on my kindle as archived and I don't want them in the archives either.

The only way to get a book removed from your Archives is to return it within the 7 day return period. Other than a return, the book will remain in your Archives.
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(Member Question)I do not have my USB cable with me. Can I upload a book from my SD card into my Kindle? How??? I am in Nicaragua with a first generation Kindle, and it won't recognize the material on the SD card.

I'm sorry, without a USB cable or wireless capability, there is no way to get a book from Amazon to your Kindle. It sounds like your books are on your SD card. If that is the case, change the view on your Kindle to view SD books.
You may simply need to adjust your Show and Sort settings on the Kindle Home screen to make sure you are displaying ALL files. Also, any files you transfer via USB to your Kindle 1 must be in a supported file format, placed in the appropriate folder in your Kindle or your SD card, and either registered to your Kindle DRM.